Last updated: October 12, 2026
We want shopping with Joe and Jane's to feel straightforward. Please read these return and refund conditions before placing your order.
30-day return window
Eligible items may be returned within 30 days of delivery. To qualify, merchandise must be unused, in new condition, and in its original packaging with included accessories, manuals, and tags. Please contact info@joeandjanes.com to request return instructions before shipping anything back.
Damaged, defective, or incorrect orders
If an item is damaged, defective, or different from what you ordered, contact us within 30 days of delivery with your order number and clear photos so we can review the issue and offer an appropriate resolution.
Cancellations
Cancellation requests should be sent within 24 hours of ordering. We will try to accommodate them, but orders already processed or shipped might not be eligible for cancellation.
Return shipping and fees
We do not charge a restocking fee. We will explain any applicable return-shipping responsibility when authorizing your return. Do not send returns to a supplier or mailing address without approval.
Refund processing
After an authorized return has arrived and been inspected, approved refunds are issued to the original payment method, typically within 7 business days. Your bank or payment provider may need additional time to post the credit.
Questions or exchanges
For assistance with an exchange, return, refund, or order problem, contact info@joeandjanes.com. You can also review our Shipping Policy.