Welcome to the Joe and Jane's Help Center
Find answers to common questions below, or email info@joeandjanes.com for assistance.
Where does Joe and Jane's ship?
We currently ship within the United States. For details see our Shipping Policy.
How much does shipping cost?
Standard shipping within the United States is free.
When should I expect delivery?
Orders generally take 1–2 business days to process and 6–8 business days in transit. The usual estimated delivery window is 7–10 business days. The daily cutoff is 5:00 PM Eastern Time; delays may occur.
How do I follow my package?
You'll receive a shipping confirmation email with tracking information once the order ships. More help is available on our Track Your Order page.
Can I cancel my order?
Contact info@joeandjanes.com within 24 hours of placing it. Cancellations may not be possible once processing or shipping has begun.
What if my order arrives damaged or incorrect?
Contact us within 30 days of delivery with your order number and photos. We'll review the issue and work toward an appropriate resolution.
What is the return window?
Eligible unused items may be returned within 30 days of delivery, in their original condition and packaging. Review our Refund Policy for full instructions.
When are refunds issued?
Approved refunds are typically processed to the original payment method within 7 business days after return inspection. Your financial institution may take longer to post the credit.
How do I contact Joe and Jane's?
Email info@joeandjanes.com or visit our Contact Us page.